Frequently Asked Questions

Are the Products Genuine & Original?

"A Glass Box" deals with only original products of the finest quality and delivers them right to your doorsteps! Moreover, we are at present Authorized Dealers/Distributors of brands like - Aquatic Remedies - BillionBacteria - WA Fish Feed Factory - Fireglow - 9.9 India - Aquatic Venturez & many more.

Are Shipping Charges Free at aglassbox.in?

Yes! Our prices include both the Cost of the product & the shipping fees.

Is there an additional fee for credit and debit card transactions at "A Glass Box"?

There are no additional fees associated with any transactions at A Glass Box. However, the Banks may add an additional fee ranging from 0.75% to 2.7% depending on the Customer's Cards!

Can I pay with a credit card at A Glass Box?

Yes! A Glass Box offers more than 150 different payment options.

Can I buy something from A Glass Box in Monthly EMIs?

Yes! We accept Credit & Debit card EMIs, but the bank will add an extra 1.5% to 2.2% depending on the card type.

Is it possible to return something to "A Glass Box"?

Yes! But we have a strict Shipping & Refund Policy. Please refer to our store policies for addition details!

How much time does 'A Glass Box' take to dispatch an Order?

We have a strict timeline of 0-1 business day to dispatch an Order! However, we might request additional time during Holidays, Celebrations, Bad Weather or Political advancements (like Strikes, Votes etc.). A wholesale Order is usually processed before/within Day 2 from the day of placing Order!

How much time does it take for an order to reach the customer?

The Shipments are usually delivered within 2-5days from the day of dispatch! However there may be additional delay in case of Holidays, Celebrations, Bad Weather, Political advancements! For such reasons 'A Glass Box' will inform the customer over Call/ WhatsApp Texts/ Emails!

How do I track my order placed at "A Glass Box"?

After successfully placing an order, "A Glass Box" will process your order, and you'll be receiving live tracking link (within 2-3 hours) to track your shipment on real time basis!