At A Glass Box, we ensure quality and customer satisfaction.

  1. Refund Eligibility:
    • Refunds are issued only for products that are expired or defective.
    • An unboxing video showing the product in original packaging is required.
  2. Non-Refundable Cases:
    • No refunds for fish feed damaged during shipping or improperly opened.
  3. Shipping Damage Support:
    • For shipping-related damage, we’ll help you raise a claim with the courier vendor. Any compensation will be issued by them.
    • Contact us within 48 hours with your unboxing video and issue details.